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Returns & Exchanges

Gold Zone Collection gives you the option to return or Exchange purchased item(s)*.

 

Exchange Policy

Any order that has been shipped, falls within a Exchange category and is within the 2 days limit from the date of delivery, can be requested for exchange.

            To exchange the item that has been shipped within 2 days limit from the date of delivery can be requested for Exchange in its original condition.

            AED 20/- exchange charges and AED 20/- for the item delivery charge will be applicable.

Damaged Item Exchange Policy

      To exchange the damaged item can be requested anytime.

            AED 20/- for the collection charges will be applicable along with item damage exchange charges as per below table.

Exchange Charges For Damaged Items:   

  • Less than 0.50 grams          = 30 dirham
  • 0.50 grams to 1 grams        = 45 dirham
  • 1 grams to 1.4 grams          = 60 dirham
  • 1.5 grams to 1.9 grams       = 75 dirham
  • 2 grams to 2.4 grams          = 90 dirham

Note: if customer have any new order for delivery, then the item collection charge of 20 dirham will not included. we will exchange the item only with exchange charges.

Refund Policy

Any order that has been shipped, falls within a returnable category and is within the 2 days limit from the date of delivery, can be requested for return.

1-      If you didn’t like our products after receiving from courier, you can return the items at the same time to our courier representative before he leave in its original condition (Delivery charge 20 dirham for each item will be applicable).

2-      Any order that has been shipped, within the 2 days limit from the date of delivery, can be requested for return in its original condition. AED 40/- is applicable for refund (20/- for the item delivery and 20/- for the refund (Item collection) charge. *If more than one item then 20 AED per item will be applicable. 

3-     If customer paid through credit/debit card on delivery, additional 5% of the refund order will be deducted from the refund amount. 

Damaged Item Refund Policy

Gold Zone Collection gives you the option to return the damaged items(s)*also, that has been shipped within 2 days limit from the date of delivery, can be requested for return.        

AED 20/- for the item delivery and AED 20/- for the item collection charge will be applicable along with damage refund charge of the item as per below table.

Refund Charges For Damaged Items:               

  • Less than 0.50 grams         = 30 dirham
  • 0.50 grams to 1 grams       = 45 dirham
  • 1 grams to 1.4 grams         = 60 dirham
  • 1.5 grams to 1.9 grams      = 75 dirham
  • 2 grams to 2.4 grams         = 90 dirham

Note: if customer have any new order for delivery, then the item collection charge of 20 dirham will not included. we will collect the item only with refund charges.

Need help? please don't hesitate to contact us.

*NOTE: our refund and exchange charges may change according to the international gold price and stock availability 

Order Policy

  •  Gold zone has the right to cancel any order for any reason. (Reason can be out of stock, remote area, wrong contact number, wrong address, address out of UAE etc..) 
  • We don't keep any order more than one week. After one week, gold zone manually cancel the order.
  • Remote area shipping charges are non-refundable

How does it work?

Contact our customer service team on +971 50 6510355, drop us a line at info@goldzonecollection.com or chat with us for further assistance.

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