To exchange a received item(within maximum 2 days in it's original condition).
customer have to pay 20 dirham for replacing the item and 20 dirham for delivery charges.
*if customer have any new order for delivery, then delivery charge of 20 will not applicable. we will exchange the item with new one only with exchange charges.
- Damaged Item Exchange Policy
To exchange a damaged item (anytime). customer have to pay 20 dirham to collect the item, and the damaged item exchange charges according to the gram (we mentioned down)
Exchange Charges For Damaged Items:
- Product gram less than 1 gram = 45 dirham
- Product gram 1 gram to 1.4 gram = 60 dirham
- Product gram 1.5 gram to 1.9 gram = 75 dirham
- Product gram 2 gram to 2.4 gram = 90 dirham
*if customer have any new order for delivery, then the item collecting charge of 20 dirham will not applicable. we will exchange the item only with exchange charges.
*NOTE: our refund and exchange charges may change according to the international gold price and stock availability
- Gold zone have the right to cancel any order for any reason. (Reason can be out of stock, remote area, wrong contact number, wrong address, address out of UAE etc..)
- We don't keep any order more than one week. After one week, gold zone manually cancel the order.